Managed Services
Proactive management and expert support to keep your Microsoft platforms running at peak performance. UK-based team, proven processes, measurable results.
Get a QuoteComprehensive Platform Management
Our managed services go beyond break-fix support. We proactively manage your Microsoft environment to maximise uptime, performance, and user satisfaction.
Proactive Monitoring
Automated monitoring of your Microsoft environment with intelligent alerting. We detect and address issues before they impact your users.
- Real-time performance tracking
- Automated issue detection
- Capacity planning insights
Incident Management
Rapid response to issues with clear escalation paths and communication. Our ITIL-aligned processes ensure consistent, professional handling of all incidents.
- Defined SLA response times
- Clear escalation procedures
- Root cause analysis
Health Checks & Optimisation
Regular assessment of your environment against Microsoft best practices. We identify opportunities to improve performance, security, and cost efficiency.
- Configuration reviews
- Security posture checks
- License optimisation
Change Management
Controlled implementation of changes with proper testing, documentation, and rollback plans. We protect your environment while enabling business agility.
- Structured change process
- Impact assessment
- Documented procedures
User Support
Responsive help desk for your team's questions and issues. Our UK-based consultants understand both the technology and business context.
- UK-based support team
- Multiple contact channels
- User training resources
Continuous Improvement
Ongoing enhancement of your solutions based on user feedback, new features, and changing business needs. Your investment keeps delivering value.
- Feature adoption guidance
- Process improvements
- Roadmap planning
Platforms We Manage
Comprehensive coverage across the Microsoft ecosystem, with deep expertise in business applications.
Dynamics 365
- Sales
- Customer Service
- Field Service
- Marketing
- Finance
- Supply Chain
- Business Central
Power Platform
- Power Apps
- Power Automate
- Power BI
- Power Pages
- Copilot Studio
Azure
- Azure SQL
- Azure Functions
- Logic Apps
- Data Factory
- Synapse
- Azure AI
Microsoft 365
- SharePoint
- Teams
- Exchange
- Copilot
- Security & Compliance
Choose Your Support Level
Flexible packages designed to match your needs, from essential support to comprehensive managed services.
Essential
For organisations needing reliable support coverage
- Business-hours coverage, scoped to your package
- Response times agreed in your service schedule
- Monthly health checks
- Incident management & resolution
- Quarterly business reviews
- Access to support portal
- Email and phone support
Professional
For growing organisations requiring proactive management
- Extended support coverage, scoped to your package
- Response times agreed in your service schedule
- Weekly health checks
- Proactive monitoring & alerting
- Change management included
- Monthly optimisation reviews
- Enhancement time included, scoped per package
Enterprise
For complex environments requiring comprehensive coverage
- Priority response times, scoped to your needs
- Strategic roadmap planning
- Priority access to specialists
- Quarterly business reviews
- Enhancement time included, scoped per package
All packages require a 12-month minimum commitment. Prices exclude VAT. Custom packages available for larger environments.
How We Onboard You
A structured onboarding process ensures we understand your environment and can deliver value from day one.
Discovery & Onboarding
We assess your current environment, document your systems, and establish baseline metrics. You get access to our support portal.
Week 1-2Monitoring Setup
We configure proactive monitoring, set up alerting thresholds, and establish communication channels. Your environment is connected to our operations centre.
Week 2-3Steady State Operations
Regular support begins with defined SLAs, scheduled health checks, and proactive maintenance. You receive monthly reports on system health and support activity.
OngoingContinuous Improvement
Quarterly reviews identify optimisation opportunities. We help you plan enhancements and stay current with Microsoft's feature releases.
QuarterlyWhy Choose Kompound for Managed Services?
We're not a generic IT support provider. We're Microsoft specialists who understand business applications deeply and deliver support that actually solves problems.
UK-Based Team
All support delivered by our consultants in the UK. No offshore handoffs, no timezone challenges, no language barriers.
Deep Microsoft Expertise
Our team holds advanced Microsoft certifications across Dynamics 365, Power Platform, and Azure. We solve problems faster because we've seen them before.
Proactive Approach
We don't wait for things to break. Continuous monitoring and regular health checks mean we catch issues early and prevent problems before they affect your business.
Business Understanding
We take time to understand your business processes and priorities. This context means better advice and faster problem resolution.
What Our Clients Say
"Since moving to Kompound's managed services, we've seen a dramatic reduction in system issues. Their proactive approach means problems get fixed before our users even notice them. The team genuinely understands our business."
Frequently Asked Questions
What's included in the monthly fee?
Each package includes defined support coverage, monitoring, health checks, incident management, and access to our support portal. Enhancement time for small changes and improvements is included in Professional and Enterprise packages, scoped to your needs. Major projects are scoped separately.
How quickly will you respond to issues?
Response times depend on your package and issue severity, and are agreed in your service schedule. Critical issues affecting business operations are prioritised. Professional and Enterprise packages include out-of-hours cover for critical issues, scoped per package.
Can we adjust our package as needs change?
Yes, packages can be adjusted as your needs change. We review your needs quarterly and will recommend changes if your usage patterns suggest a different package would be more appropriate.
How do you handle major upgrades and new features?
We proactively monitor Microsoft's release schedule and advise on relevant updates. Minor updates are handled as part of standard maintenance. Major upgrades are planned projects, scoped separately.
Ready for worry-free Microsoft support?
Let's discuss how our managed services can keep your systems running optimally while you focus on your business.
Our initial consultation is complimentary. We'll discuss your objectives and provide honest guidance on next steps.